Igness, Inc. (Headquarters: Yokohama-City, Kanagawa Prefecture; CEO: Takuma Ogura) promoting AI nativity for enterprises, announced today the launch of a new administrator-oriented AI agent "Blaze" for Agentforce. This service is an installable application that completes object and item creation, flow, agent building through dialogue and provides various functionalities necessary for system administrators to perform their tasks. By using "Blaze," customers can achieve tasks required for the construction and operation of the Agentforce 360 Platform based on dialogue.

Agentforce is a digital labor platform designed for enterprises to strengthen teams with trustworthy autonomous AI agents within their workflow. In addition to a complete set of tools for creating and customizing AI agents, it offers a library of pre-built skills catering to all use cases, including sales, service, marketing, commerce, MuleSoft, Tableau, Slack, and partners.

Through Blaze, customers can complete administrative tasks such as environment setup and error investigation, which previously took several hours to days, in a matter of minutes.

About "Blaze"

Blaze is a next-generation AI application for Salesforce maintenance, operation, and implementation (creating items, changing layouts, constructing flows, generating Apex, investigating errors, constructing Agentforce) with automatic generation and reflection capability solely through dialogues with AI.

Automatically generate and reflect Salesforce settings solely through dialogues with AI

Website https://igness.ai/blaze

Background of Development

Due to the promotion of DX, Japanese enterprises are increasingly adopting Salesforce; however, the lack of system administrators, personalized configuration tasks, varied design and operational loads for each customer are becoming apparent.

Especially in Salesforce configuration tasks, from "creating items → editing page layouts → adjusting permission sets → constructing flows → implementing Apex → creating change sets," a broad range of expertise and implementation ability is required simultaneously. Through providing Salesforce consulting and maintenance, our company has faced issues in "Salesforce construction and error identification as well as the personalization of operations." As a result, "Blaze" was born, aiming at fundamentally resolving construction and operational load through AI-driven Salesforce admin.

Features of AI Salesforce Administrator "Blaze"

Feature 1｜Completes creation of items, objects, flow, and agent construction solely through dialogue

By simply issuing instructions via chat, users can investigate, understand, and automatically configure the current environment settings on Salesforce. Users can create/edit items and objects, flows, Apex, and agents. Additionally, uploading specification sheets or requirement definition documents allows understanding and reflection on Salesforce.

Feature 2｜Generates setup completion reports and environment investigation reports

Results of environment setup and investigation can be generated as reports and shared internally and externally. For example, items and implementation content of flows created in the process of constructing Agentforce can be instantly documented, used for internal reviews, client report deliverables, and knowledge sharing with other agents. This simultaneously achieves visibility into the construction process and quality enhancement.

Feature 3｜Effortlessly generates dashboards of actual data

In addition to constructing Salesforce, dashboards concerning records can be easily generated. By instructing "Create a dashboard on the canvas regarding last month's exhibition leads," necessary items such as statuses and ranks are autonomously extracted, and exhibition information is searched. The created dashboard can be shared internally with password protection.

Product Overview

Comment from Igness Corporation CEO / Blaze Development Producer Takuma Ogura

Salesforce management tasks are critical areas supporting business growth yet prone to personalization, complexity, and time-consumption. Blaze is an AI product realizing a world where “your dedicated Salesforce administrator exists.” We're delivering a world where all organizations can achieve AI-native Salesforce operations.

Comment from Salesforce

Atsushi Urano, Executive Vice President, General Manager of Alliance Business at Salesforce.com Japan, stated: "Blaze embodies the company's commitment to empowering customers to solve their business challenges and achieve success. Agentforce continues to evolve and expand daily, and we look forward to seeing Igness's customers realize its value and accomplish results."

Additional Resources

Follow Salesforce on LinkedIn and X

Learn more about Salesforce's announcement of Agentforce

Salesforce, Agentforce, AgentExchange are trademarks of Salesforce, Inc.

About Igness Corporation

Igness Corporation is an AI-native company leveraging advanced CRM knowledge to resolve digital challenges faced by enterprises by utilizing generative AI. Through the use of AI agents, we are transforming products that enhance customer experiences and business experiences.