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Brochure Start for free

Turn invisible friends
into known customers.

Run LINE Official Account broadcasts and conversations inside Salesforce.
Agents built in Agentforce Builder answer on LINE.

Features and pricingDownload the brochure Start for free

DMM Boost Co., Ltd.

JUNIOR Inc.

Life is Tech, Inc.

SINKEN STYLE

LINE chats on
your everyday screens

Put the LINE chat on any record page, such as leads and cases. Every message is linked to a record, and AI works out the right record even when a message doesn't quote anything.

Agents built in
Agentforce Builder answer on LINE

Build the agent's instructions and actions right in Agentforce Builder. Prompt Builder templates can also reference LINE conversations to draft replies.

Native integration
with Data 360

LINE conversations are brought into Data 360 linked to friends, auto-replies and broadcasts. Build segments from LINE conversations, and let Agentforce refer to each customer's recent conversations. Data 360 integration is an add-on.

Igness LAMP features

Friend sources

Issue add-friend URLs and QR codes for each campaign and record where every friend came from. Greetings can change by source.

Record linking

Link every message to a record such as an opportunity or case. AI decides for messages that don't quote anything.

Lead and contact linking

Connect friends with leads and contacts so you can see one from the other.

Case integration

Open a case from a Contact us button on LINE and reply from the case page.

Agentforce integration

Agents built in Agentforce Builder answer inquiries on LINE.

1:1 messaging

Reply on LINE from your work screens. Conversations the AI can't finish are flagged for your team.

Segmented broadcasts

Send to friends selected by a Salesforce report, at the date and time you choose.

Flex Messages

Stack images, text and buttons to build Flex Messages without writing JSON.

Link tracking

Links you send become tracking links for each friend, and every tap is recorded.

Conversion tracking

Record results on the web pages you link to, friend by friend.

Data 360 integration

Bring LINE conversations into Data 360 for segments and Agentforce.

lamp-skills

Hand LAMP setup to AI agents such as Blaze, Claude Code and Codex.

See all features

Use cases by industry

Schools

Prospective students, handled on the event booking record

Recruiting

Candidates, handled on the selection record

Auto repair

From inspection reminders to job-done reports

Buy-back and resale

LINE appraisals from a few photos

Car rental

Booking checks and changes on LINE

See use cases by industry

Igness LAMP customer stories

DMM Boost Co., Ltd.

DMM Boost Co., Ltd.

Escalations cut by 50% — transforming LINE customer support through AI and human collaboration

JUNIOR Inc.

From a one-hour valuation to five minutes — JUNIOR reinvents luxury watch buy-back with AI

Life is Tech, Inc.

Bringing the excitement kids experience to their parents, too — redesigning the customer experience with LINE × Salesforce

More case studies

Run your LINE Official Account
inside Salesforce

Download the brochure Start for free

Igness products for Salesforce

Igness LAMPLINE Official Account broadcasts and conversations, inside Salesforce Igness BRAINBuild AI agents for Salesforce without code BlazeAn AI agent for Salesforce admins and developers

Salesforce, Agentforce, Data 360 and AgentExchange are trademarks of Salesforce, Inc. LINE is a trademark or registered trademark of LY Corporation.