A Salesforce extension built for LINE Official Account
Turn invisible friends
into known customers.
An AgentExchange application that extends LINE Official Account with Salesforce and AI agents. Broadcasts, support and analytics — all handled inside Salesforce.
Start a 30-day free trial on AgentExchangeWhat makes Igness LAMP
01
Acquire friends
Use your Salesforce customer data to run a smarter LINE Official Account, raising customer fidelity and creating better conversations and experiences.
Traffic source
G
LINE
salesforce
Personal data
collected via LINE
02
Nurture friends
From the first add to long-term loyalty: AI that understands each customer guides every interaction from inquiry handling to lifecycle nurturing.
Add friend
Interest
Purchase
Support
Referral
Traffic source
Broadcast
AI intake
Coupon
Rich menu
switcher
AI support
Operator
03
Analyze friends
Source-of-traffic analytics and fine-grained targeting power high-precision marketing campaigns.
| User | Source |
|---|---|
| Taro | |
| Aoi | |
| Kou | Google Ad |
| Brian | X |
| Yudai | X |
| Aya | Train Ad |
Filter
Source is Google Ad ▼
Added within 6 months ▼
Broadcast
Rich menu
Dashboard
Become a friend
of LAMP yourself.
Common challenges with LINE
Sustaining an effective LINE Official Account is hard
Mass-broadcast messages miss their target and lead to mutes and blocks
Inquiries go unanswered outside business hours
Igness LAMP solves it all.
01
AI sends the right message automatically using Salesforce data
Auto-respond to customer questions
Read and update Salesforce data autonomously
02
Operator-driven messaging
Manage status with an unread-friends list
Share message history across the team
03
Per-channel URLs reveal acquisition sources
Issue add-friend URLs per campaign
Track who, when, and where they came from
AI agent
An AI that operates Salesforce to serve your customers.
LAMP's AI agent talks with your customers while searching, creating and updating Salesforce records. It can also run your business Flows, like reservations and applications, from within the conversation.
Reads and writes Salesforce
It answers from customer, product and history records, and puts what it learns back on the record.
Runs your business Flows
Calls existing Salesforce Flows, such as reservations and applications, from the conversation.
Built without code
Assemble agents in a drag-and-drop editor, starting from a template gallery.
Green Table Omotesando
LINE Official Account
21:04
Could I book a table for two this Saturday?
Checking availability in Salesforce
Thank you for reaching out! This Saturday we have tables at 17:00 and 19:30. Which would you prefer?
21:0421:06
19:30 please
Running the reservation Flow
Updating the customer record
Your table for two this Saturday at 19:30 is confirmed. We'll send a reminder the day before.
21:06Plus every other capability you need to run a LINE Official Account
Segmented broadcast
Multi-account
Keyword auto-reply
Quick text
Custom sender name
Template management
Slack notifications
Rich menus
And more:CouponsScheduled & recurring broadcastsSource-of-traffic analyticsUsage dashboard
Customer journeys you can build with LAMP.
Combine broadcasts, AI agents and your Salesforce data, and workflows like these come together.
First response that never sleeps
- Trigger
- An inquiry arrives on LINE at night or on a holiday.
- What LAMP does
- The AI clarifies the request, looks up product and customer records in Salesforce, and answers on the spot.
- What lands in Salesforce
- The conversation and its outcome are recorded, ready for your team to pick up the next morning.
Conversations that become customer data
- Trigger
- Questions and preferences arrive after a campaign or a new friend-add.
- What LAMP does
- The AI asks follow-up questions, organizes what it hears, and puts it on the Salesforce record.
- What lands in Salesforce
- Preferences and context land on the Lead or Contact, ready for the next proposal.
Broadcasts timed to the experience
- Trigger
- A Salesforce report selects the audience.
- What LAMP does
- Messages go out automatically — ten days before the booking, the day before, and on the day itself.
- What lands in Salesforce
- Delivery results are aggregated to inform your next segmentation.
Become a friend
of LAMP yourself.
A foundation you can rely on
We hold your customer conversations, so we're explicit about where data lives and how it's protected.
Passed the AgentExchange security review
Published after passing Salesforce's third-party security review.
Customer data stays in Salesforce
Friend profiles and interaction history are managed inside your own Salesforce org.
Encrypted storage in domestic regions
Chat history and media are stored encrypted in domestic AWS infrastructure.
Access control via permission sets
Permission sets for users, marketers and admins control who can see and do what.
Pricing
GROWTH
¥150,000/ month
30-day free trial
BUSINESS
¥300,000/ month
30-day free trial
Priced per Salesforce org, billed monthly.
Supported editions: Enterprise / Unlimited
Start a 30-day free trial from AgentExchange.
For plan details, feature limits and quotes, request the brochure or contact us.
Case studies
LAMPBringing the excitement kids experience to their parents, too — redesigning the customer experience with LINE × Salesforce
Facing declining email open rates and a disconnect between LINE and Salesforce, Life is Tech adopted LAMP to deliver personalized messages that bring kids' experiences to their parents — lifting the repeat rate from summer camp to winter camp.
Read the case study
LAMP / BRAINFrom a one-hour valuation to five minutes — JUNIOR reinvents luxury watch buy-back with AI
JUNIOR Inc. transformed luxury watch valuations that once relied on veteran buyers' intuition using LAMP and BRAIN — unifying LINE and Salesforce end to end and pairing 20,000+ in-house records with AI analysis to cut a one-hour valuation to five minutes.
Read the case study
How to get started
Request a demonstration
Request a demo first. A team member will contact you within two business days.
Discovery call
We'll walk through the live product and propose how it fits your operational challenges.
Onboarding & environment
Once you decide to move forward, you can start using LAMP right away.
Onboarding program
After go-live, a dedicated specialist runs an onboarding program to make sure your launch goes smoothly.
Frequently Asked Questions
Become a friend
of LAMP yourself.
The Igness LAMP product brochure
A single document covering LINE Official Account operations, AI handling, Salesforce integration and the onboarding flow. Start here, then dive into a demo for the details.