A Salesforce extension built for LINE Official Account
Turn invisible friends
into known customers.
An AppExchange application that extends LINE Official Account with AI and Salesforce to create new customer experiences.
What makes Igness LAMP
01
Acquire friends
Use your Salesforce customer data to run a smarter LINE Official Account, raising customer fidelity and creating better conversations and experiences.
Traffic source
G
LINE
salesforce
Personal data
collected via LINE
02
Nurture friends
From the first add to long-term loyalty: AI that understands each customer guides every interaction from inquiry handling to lifecycle nurturing.
Add friend
Interest
Purchase
Support
Referral
Traffic source
Broadcast
AI intake
Coupon
Rich menu
switcher
AI support
Operator
03
Analyze friends
Source-of-traffic analytics and fine-grained targeting power high-precision marketing campaigns.
| User | Source |
|---|---|
| Taro | |
| Aoi | |
| Kou | Google Ad |
| Brian | X |
| Yudai | X |
| Aya | Train Ad |
Filter
Source is Google Ad ▼
Added within 6 months ▼
Broadcast
Rich menu
Dashboard
Become a friend
of LAMP yourself.
Common challenges with LINE
Sustaining an effective LINE Official Account is hard
Mass-broadcast messages miss their target and lead to mutes and blocks
Operations stall without the right person
Igness LAMP solves it all.
01
AI sends the right message automatically using Salesforce data
Auto-respond to customer questions
Read and update Salesforce data autonomously
02
Operator-driven messaging
Manage status with an unread-friends list
Share message history across the team
03
Per-channel URLs reveal acquisition sources
Issue add-friend URLs per campaign
Track who, when, and where they came from
Plus every other capability you need to run a LINE Official Account
Segmented broadcast
Multi-account
Keyword auto-reply
Quick text
Custom sender name
Template management
Slack notifications
Rich menus
Become a friend
of LAMP yourself.
How to get started
Request a demonstration
Request a demo first. A team member will contact you within two business days.
Discovery call
We'll walk through the live product and propose how it fits your operational challenges.
Onboarding & environment
Once you decide to move forward, you can start using LAMP right away.
Onboarding program
After go-live, a dedicated specialist runs an onboarding program to make sure your launch goes smoothly.
Frequently Asked Questions
Become a friend
of LAMP yourself.
The Igness LAMP product brochure
A single document covering LINE Official Account operations, AI handling, Salesforce integration and the onboarding flow. Start here, then dive into a demo for the details.