Igness Inc. has launched our new AI×CRM solution, "Igness LAMP".

Igness LAMP is an integrated platform that enables advanced integration between LINE official accounts and Salesforce, achieving communication optimization and nurturing automation with AI agents.

With this service, companies can build a customer interaction platform linked with LINE on the Salesforce platform.

• Automated customer engagement on LINE by AI agents

• Personalized communication linked with Salesforce data

• Centralized management of rich menus, coupons, and template distribution

• Analytics functions to visualize marketing metrics such as read and click rates

The implementation has already progressed at multiple companies, leading to results such as DX of customer contact points, efficiency in inquiry handling, and improvement in conversion rates.

Moving forward, Igness will accelerate the enhancement of Igness LAMP's functions and partnerships to provide "AI-native customer experiences" to enterprises.