Igness, Inc. today released Igness LAMP, our new AI × CRM solution.
Igness LAMP is an integrated platform that deeply connects LINE Official Account with Salesforce, enabling AI agents to optimize communication and automate nurturing.
With Igness LAMP, companies can build a customer touchpoint foundation on the Salesforce platform, fully connected with LINE.
- AI agents automate customer interactions on LINE
- Personalized communication tied to Salesforce data
- Unified management of rich menus, coupons, and template broadcasts
- Analytics that visualize marketing signals such as reads and clicks
Several customers have already gone live and are seeing results in the form of DX of customer touchpoints, faster inquiry handling, and improved conversion rates.
Igness will continue to accelerate feature development and partner integrations in order to deliver AI-native customer experiences to more businesses.
