This Agreement (hereafter referred to as "this Terms of Use") is established by Igness, Inc. (hereafter referred to as "our Company") to set forth various conditions for using "Blaze" (hereafter referred to as "this Service") provided by our Company.
Article 1 Contents of the Service and Role of Our Company
This Service is an AI execution platform that assists Salesforce administrators, providing support for Salesforce configuration and implementation tasks (such as item creation, page layout editing, flow creation, report creation, etc.) via AI.
This Service is provided as a desktop application.
The configuration and implementation tasks in the Salesforce environment performed by users (as defined in the next article) through this Service shall be carried out by the users themselves at their own responsibility.
Our Company will not perform, nor be entrusted to perform, the configuration and implementation tasks in the user's Salesforce environment.
The content of this Service shall be as stipulated by these Terms of Use.
Article 2 Definitions
Definitions
In these Terms of Use, unless otherwise defined or should be interpreted differently in context, the following terms shall have the following meanings.
(1) These Terms: Refers to these Terms of Use, all of which constitute these Terms.
(2) This Agreement: Refers to the service usage agreement concluded between our Company and the user under these Terms. The agreement is established between the user and our Company upon the user's consent to these Terms.
(3) This Privacy Policy: Refers to the privacy policy established by our Company (regardless of the name).
(4) Guide: Refers to the detailed rules determined by our Company regarding methods of use and other aspects related to this Service.
(5) User: Refers to an individual who agrees to the content of these Terms and uses this Service.
(6) Personal Information: Refers to "personal information" as defined by the Personal Information Protection Law, including name, postal code, address, date of birth, gender, occupation, phone number, account information (as defined in Article 4, Item 1), credit card information, usage history, etc., along with information that can identify a specific individual when easily cross-referenced with other information.
(7) Content: Refers to the information posted or broadcasted on this Service by our Company or user and the information collected from the user by our Company or third party providers (as defined in Article 11).
(8) Salesforce Data: Refers to the data that the user retrieves or stores from the Salesforce environment through this Service, and the configuration information created or edited in the Salesforce environment through this Service.
Application
The definitions in this article shall also apply in the Privacy Policy besides being applied to these Terms of Use, unless otherwise defined or required by context to be interpreted differently.
Article 3 Consent to and Changes to these Terms
Consent to and Applicability of these Terms
The purpose of these Terms is to establish the conditions related to the use of this Service between the user and our Company, and it applies to all relationships related to the use of this Service between the user and our Company. Users must agree to these Terms before using this Service according to the stipulations of these Terms. Using this Service implies that the user agrees to these Terms.If the user is a minor
If the user is a minor, they must obtain comprehensive consent from a statutory agent such as a parent or guardian in advance to use this Service. If the user is a minor, our Company may contact the guardian to confirm the consent of the guardian.Changes to these Terms
Our Company may alter these Terms as necessary. The Company may change these Terms at any time based on Article 548-4 of the Civil Code if any provision corresponds to any of the following items. After a change to these Terms, the revised Terms apply to this Agreement.When a change to these Terms aligns with the general interests of users
When a change to these Terms is not contrary to the purpose of establishing a contract and is reasonable, considering the necessity of the change, the appropriateness of the content after the change, and other circumstances related to the change
Our Company, when making a change to these Terms, will stipulate the effective date of the revised Terms, and notify users of the content and effective date of the revised Terms at least two weeks before the effective date by means such as notification displayed on the Service or methods determined by the Company.
Notwithstanding the preceding provision, if a user uses the Service after being informed of the change to these Terms as mentioned above, or if the user does not take cancellation procedures within a period prescribed by our Company, said user will be considered to have agreed to the changes to these Terms.
Article 4 User Registration and Account Information
Registration
The user can apply for user registration by providing certain information defined by our Company, such as name, email address, and password (hereafter referred to as "account information"), in a manner defined by our Company. The application for user registration must be completed by the applicant themselves, and they must input accurate and up-to-date account information during the application.Prohibition of Multiple Registrations
The user shall not apply for multiple user registrations.Rejection of Registration
Our Company may not approve the application for user registration if it corresponds to any of the following items.
(1) When it violates the provisions of Article 3, Item 2, or this article, Item 2
(2) When the user has previously been suspended or otherwise penalized for violating these Terms of Use
(3) When the registration includes inaccurate, outdated, or false information
(4) When the user has engaged in actions that interfere with our Company's operations, the provision of services, or the use of the Service by other users, or when our Company determines there is the potential for such interference
(5) When it becomes known that the user is a member of an organized crime group, an affiliated member of an organized crime group, a corporate racketeer, or a related anti-social force (hereafter referred to as "anti-social force, etc."), or when the user is judged by the Company to be engaged in any relationship as a member of an anti-social force, etc., or when our Company determines to have a relationship with an entity under substantial involvement of an anti-social force, etc., or dealing with an anti-social force, etc.
(6) Other cases deemed inappropriate by our Company
Changes to Account Information
When a user's account information changes, they must promptly update their registration, and the user is responsible for managing and correcting their account information to ensure that their own accurate and latest information is always registered. If there is a change in account information and no changes have been made, our Company may treat the situation as if no change has occurred. Even if there is a change of notice, transactions or procedures conducted prior to the change registration may rely on the information before the change.Disclaimer of Our Company
Our Company shall not be liable for any damages caused by the user's registration, changes to the registration content, or our Company's non-approval of user registration.Management of Account Information
The user is responsible for managing their account information. The user shall not allow any third party to use, transfer, sell, pawn, lend, or rent their account information, regardless of any form. Additionally, users may not allow others (including their own members, officers, and employees) to use their account information (so-called "account sharing").Unauthorized Use of Account Information
The user shall be responsible for any damage caused by insufficient management of account information, information leakage, errors in use, unauthorized use, unauthorized access, etc., and our Company shall not assume any responsibility. Furthermore, if our Company incurs any damage due to unauthorized use of account information, the user shall compensate for such damage.
Article 5 Cancellation of User Registration
Cancellation of User Registration, Suspension of Use
Our Company (including third-party providers hereafter the same in this article) may take measures such as canceling user registration, refusing or suspending access to the entire or part of this Service (including third-party services defined in Article 11 hereafter the same in this article), or deleting all or part of the content or information related to the user without prior notice if the user falls under any item or is determined to fall under any item by our Company. Our Company shall not be obliged to explain the reason for this.
Moreover, our Company can verify the identity deemed necessary by our Company to confirm that the user does not fall under any of the items, and until the verification is completed, measures such as refusing or suspending access to the entire or part of this Service can be taken.
(1) If there has been a violation of laws or these Terms
(2) In case of fraudulent acts
(3) If our Company determines that account information contains false information
(4) When required procedures in these Terms or communication with our Company are not performed
(5) When account information is duplicated with existing registrations
(6) If it becomes known that the registered email address of the user is unreachable
(7) When a user falls into excess debt, insolvency, payment suspension, or inability to pay
(8) If the user has unduly caused trouble to other users or third parties
(9) If it becomes known through indication from the financial institution or other means that the financial institution account registered by the user has issues such as being illegal or inappropriate
(10) When falling under any of the items in Article 4, Item 3
(11) If the user themselves or through a third party performs violent demands, unreasonable requests beyond legal responsibility, uses threats or violence, spreads rumors, uses threats or force to damage credit, or obstructs business
(12) Any other case deemed inappropriate by our Company
Prohibition of Use of Service
Our Company may prohibit users who have received measures under this article from using and accessing any services provided by our Company in the future.Disclaimer of Our Company
Our Company shall not be liable for any damages incurred by the measures under this article.
Article 6 User Withdrawal
Withdrawal Procedures
The user can apply for withdrawal by the method designated by our Company. The effect of the withdrawal shall occur on the contract expiration date calculated from the day the user contracted. Until the contract expiration date, the user must pay the usage fees under this Agreement.Disclaimer of Our Company
Our Company shall not be liable for any damages incurred due to the measures under this article.
Article 7 Handling of Personal Information
Privacy Policy
Our Company shall handle the user's personal information following this Privacy Policy and in addition to these Terms.Consent to Privacy Policy
Users shall confirm this Privacy Policy on the Service before using the Service and use the Service after agreeing to its content.Disclaimer of Our Company
Our Company shall not be liable for any damage resulting from entrusting or providing personal information to third parties following this Privacy Policy. Users shall thoroughly recognize the contents of this article before using the Service.
Article 8 Prohibited Matters
Prohibited Matters
Our Company prohibits any actions (hereafter referred to as "Prohibited Matters") that correspond to any of the following that we judge to have been carried out by users and third parties who have accessed this Service. These Prohibited Matters may be added or revised by our Company as necessary, so users shall have the obligation to always confirm the latest content when using the Service.
(1) Acts violating laws or these Terms
(2) Acts inappropriate considering the spirit of these Terms
(3) Acts violating the guidelines set by our Company and AI policies
(4) Interfering with operations of services provided by our Company
(5) Impersonating someone other than oneself (excluding acting as an agent permitted by valid and customary business practices or other expressions of representation)
(6) Allowing others (including officers and employees who are organizational members) to use the account information of someone specified from the account information (so-called "account sharing")
(7) Using the user qualification of other users to use services provided by our Company
(8) Infringing the copyrights or other rights of our Company or other users, or acts that may infringe
(9) Infringing the interests of our Company or other users
(10) Acts adversely affecting the mental or physical development of young people
(11) Acts contrary to public order and morals
(12) Posting or broadcasting vulgar, obscene information, etc.
(13) Posting or broadcasting false information, etc.
(14) Acts potentially misleading or confusing other users
(15) Acts infringing the privacy of other users, damaging their honor, or causing mental harm
(16) Transmitting or posting personal information of users or other users outside of the prescribed procedures of our Company
(17) Causing economic damage to our Company or other users
(18) Causing physical damage to other users
(19) Acts that may cause annoyance or discomfort to other users
(20) Acts that may lead to conflicts with other users
(21) Acts inducing ethnic or racial discrimination, or leading to such discrimination
(22) Acts judged unacceptable from an ethical perspective by our Company
(23) Using any services, content, information, system, function, program, etc. provided by our Company in whole or part, outside our Company's service, for commercial purposes without prior written permission from our Company
(24) Engaging in solicitation activities such as pyramid schemes, multi-level marketing, etc.
(25) Sending computer viruses, etc., or acts adversely affecting computers, communication lines, software, etc.
(26) Acts adversely affecting the server or network connected to the service provided by our Company
(27) Unauthorized accessing of any systems related to providing services by our Company
(28) Using any method other than the interface provided by our Company to access services
(29) Utilizing security holes, errors, bugs, etc., in systems or software related to our Company's website or application
(30) Acts of reverse engineering or disassembling systems or software related to our Company's website or application, modifying or altering these, and duplicating or secondarily utilizing these
(31) Acts of unauthorized configuration or implementations in Salesforce environments using this Service
(32) Acts of unauthorized obtaining, deleting, altering data in Salesforce environments using this Service
(33) Other acts deemed inappropriate by our Company
Maintenance of Neutrality of the Service
Our Company may limit or suspend the use of the Service by the users if the Service use corresponds to any of the following items maintaining the neutrality, fairness, and public nature of the Service.
(1) If use is made in a manner that leads third parties to misrecognize that our Company is supporting specific political parties, political organizations, arguments, etc.
(2) If our Company reasonably determines that political or religious conflicts significantly damage the credibility or neutrality and fairness of the services
(3) Other cases deemed inappropriate or harmful for operating this Service by our Company
Article 9 Usage Fees
Fee Structure
This Service is divided into a free trial and a paid service. The free trial allows 30 inquiries to AI after user registration. After 30 uses, the use of the Service is stopped. Users utilizing the paid service must pay the prescribed usage fees to our Company.Contract Period and Renewal
The contract period for this contract shall be one month or one year, calculated from the day the user contracted. It shall be selectable by the user at the time of purchasing the license. If the user does not request cancellation by the day before the contract expiration date, this Agreement shall be automatically renewed for an additional month or year on the same terms, and this shall continue similarly thereafter.Premature Cancellation
Even if a user wishes to cancel during the contract period, this Agreement shall continue until the contract expiration date, and the user shall pay the usage fees for the period. There will be no refund of usage fees on a prorated basis.Payment Methods
The payment methods for usage fees are credit card payment or bank transfer. In the case of credit card payment, users shall perform the credit card payment procedure in a method prescribed by our Company by a date prescribed by our Company. Users shall promptly report any changes to their credit card information to our Company using procedures as prescribed by our Company, and guarantee that the information reported to our Company is always the most up-to-date information. Suppose payment of usage fees according to our Company's designated method cannot be completed due to reasons such as the inability to pay with the registered credit card. In that case, our Company may take measures such as suspending the provision of the Service, refusal, or suspension of access to all or part of the Service for the user, until payment is made.Penalty for Delay
If the user delays payment of the usage fee, they shall pay a penalty for delay calculated at an annual rate of 6% to our Company.Refunds
Under no circumstances shall our Company refund usage fees. If problems arise such as the user's inability to use the Service due to effects from the user's computer or network environment, or if the user is subject to a usage ban, our Company will not refund the usage fees and shall not be liable for any damages incurred by the user as a result.Incorrect Payment
If incorrect payments or non-payments of usage fees through fraudulent methods are discovered, our Company may take measures such as user registration cancellation, refusal, or suspension of access to all or part of the Service, and claim compensation for damages incurred.Disclaimer of Our Company
Our Company shall not be liable for any damages incurred by the measures specified in this section.
Article 10 Connection to the Salesforce Environment
Connection Environment
When using this Service, the user shall configure the connection information to the Salesforce environment (including Developer Edition, Sandbox environment, and production environment) at their own responsibility. Our Company shall not impose restrictions on the types or number of Salesforce environments that the user connects to.Salesforce CLI
This Service uses Salesforce CLI (Command Line Interface) provided by Salesforce Inc. Users must comply with the terms of use specified by Salesforce Inc. when using this Service.Management of Connection Information
The user is responsible for managing the connection information to the Salesforce environment. The user shall be liable for damages caused by insufficient management of connection information, information leakage, errors in use, unauthorized access, etc., and our Company shall not assume any responsibility.
Article 11 Third-party Services
This Service may include services developed, provided, and maintained by third parties (hereafter referred to as "third providers") providing services to our Company (hereafter referred to as "third-party services"), including but not limited to the below.
Users must agree to the terms of use and privacy policies related to third-party services (hereafter collectively referred to as "third-party service terms of use") along with these Terms before using this Service in accordance with the provisions of both these Terms and the third-party service terms of use.
The user is considered to have agreed to these Terms and the third-party service terms of use by using this Service.
The terms of use for third-party services may be changed at any time by the third provider, so the user shall have the obligation to always confirm the latest content when using the service.
Third-party Services
Anthropic Inc.
Claude AI
Terms of Use:https://www.anthropic.com/legal/consumer-terms
This service provides the AI functionality of this Service
Salesforce Inc.
Salesforce CLI
Terms of Use:https://www.salesforce.com/company/legal/agreements/
This service is used to access the Salesforce environment from this Service
Article 12 Suspension, Termination, and Changes of this Service
Temporary Suspension of the Service
Our Company (including third-party providers, same hereafter in this article) may temporarily suspend the entire or part of this Service (including third-party services, same hereafter in this article) at any time without prior notification to the user if it corresponds to any of the following items. Our Company shall not be liable for any damages incurred by users due to such suspension.
(1) When providing this Service becomes impossible due to the failure of servers, communication lines, other facilities, etc., or other reasons
(2) In the case of regular or emergency maintenance, inspection, repair, or modification of the system (including servers, communication lines, power supplies, the buildings housing them, etc.)
(3) When the provision of this Service becomes impossible due to fire, power failures, etc.
(4) When the provision of this Service becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, tsunamis, etc.
(5) When the provision of this Service becomes impossible due to war, disturbances, riots, labor disputes, other forces majeures
(6) When providing this Service becomes impossible due to laws or measures based on them
(7) When judged necessary by our Company temporarily suspending the Service for operational or technical reasons
Termination and Changes of the Service
Our Company may, at any time, terminate or change the entire or part of this Service at its discretion without prior notification to the user for any reason.Disclaimer of Our Company
Our Company shall not be liable for any damages incurred by users or third parties due to the suspension, termination, or changes based on the preceding two paragraphs.
Article 13 Intellectual Property Rights and Content
Attribution of Intellectual Property Rights and Others
The intellectual property rights and other rights related to all elements forming this Service belong to our Company, third providers, or third parties holding such rights. Users shall not acquire any rights in relation to this Service and its elements, and must not engage in any acts infringing on any rights, including copyrights, without the rights holder's permission. The permission to use the Service under these Terms does not imply a license to use the rights of our Company or third parties holding such rights concerning this Service.Attribution of Rights to Salesforce Data and Configuration
It is confirmed that the intellectual property rights and other rights regarding configurations (including items, page layouts, flows, reports, etc.) of the Salesforce environment created or edited by users through this Service belong to the user or to a third party holding such rights. Our Company does not assert any intellectual property rights regarding Salesforce data and configuration of users.Licensing to Our Company
Users shall allow our Company to use the data (excluding contents of Salesforce data), regarding usage of this Service (including usage frequency, error occurrences, etc.), free of charge to the extent necessary to provide and improve the Service.Responsibility for Content
The user shall bear all responsibilities for the content posted or broadcasted by themself, or collected from the user by our Company (including third providers, same hereinafter in this paragraph to 8th paragraph), and our Company shall not warrant or be held responsible for its content, quality, accuracy, reliability, legality, up-to-dateness, usefulness, etc.Content and Others
Users shall declare and guarantee that they possess legal rights to transmit, post, or otherwise use the content or Salesforce data (collectively referred to as "said contents" in this paragraph) broadcasted or posted by themselves, and that such content does not infringe on the rights of third parties. Our Company does not assume any responsibility for damages arising from the use of said content by users and third parties.Backup
Our Company shall not be obliged to backup content and Salesforce data. Users shall backup any necessary content and Salesforce data at their own expense and responsibility.Modification and Deletion of Content
If it is deemed that a user has violated these Terms (including the terms of use for third-party services, same hereafter in this paragraph) or engaged in actions inappropriate from the spirit of these Terms, or otherwise inappropriate by our Company, our Company may modify or delete any content posted by the user without prior notification.Prohibition on Using AI for Learning
Our Company shall not use the Salesforce data and content of users for AI model learning.
Article 14 User's Responsibilities and Connection Environment, etc.
Preparation of Required Devices, etc.
Users shall, at their own expense and responsibility, prepare and maintain the necessary computer, software, communication line, and other communication environments needed to receive this Service. Moreover, the setup and operation of these devices, software, communication environments, etc. shall also be done at the user's own expense and responsibility. Our Company (including third providers, same hereafter between this article and article 16) does not guarantee the compatibility of this Service (including third-party services, same hereafter between this article and article 16) with all devices, does not engage in any setups, operational work related to these devices, etc., and shall not provide any support to users.Operating Environment
This Service is provided as a desktop application supported by Windows and MacOS. The detailed operating environment shall be separately defined by our Company. Our Company does not guarantee operation in all environments.Passage through Networks, etc.
Users acknowledge that they may pass through various networks when using this Service and that data, signals, etc., may be altered by the connected networks or devices they connect to or pass through. Users shall use this Service understanding the possibility of such changes and agree that our Company shall not assume any responsibility for such changes.Establishment of Procedures
The processes related to entering our Service, withdrawal, and other procedures performed by the user over the internet through our Service shall be validly established when the data related to these procedures are transmitted to the server of our Company and the content of the procedures is reflected in the system of our Company.Resolution of Troubles
Users shall resolve any disputes (including troubles arising under the premise of future use of the Service) with third parties related to this Service at their own expense and responsibility, and our Company shall not bear any responsibility regarding this. However, our Company may participate in discussions at its own discretion. If troubles occur, it should be resolved between the parties involved and, if this results in damages to our Company, the involved parties shall compensate for such damages jointly.Dispute Resolution with Third Parties
If disputes (including any conflicts such as lawsuits, claims, or demands) arise between users and third parties related to this Service, users shall resolve it at their own responsibility and expense, and our Company shall not be involved in such disputes. Users shall jointly compensate for all expenses and damages including attorney fees incurred by our Company involved in addressing such disputes.Bearing of Expenses
If a dispute arises between our Company and a user, the user agrees to bear all expenses incurred by our Company in relation to said dispute, including attorney fees jointly.
Article 15 No Warranty and Disclaimer
No Warranty Regarding Content, etc.
Our Company does not provide any guarantees concerning the content, quality, or standards of this Service and its stable provision, nor does it guarantee the outcomes resulting from using this Service.Disclaimer of Our Company
Suppose damages are incurred by users or third parties due to inaccurate, inappropriate, unclear content, expressions, actions, etc., in providing this Service, regardless of the presence of intent or negligence. In that case, our Company shall not be liable for these damages.No Warranty on Advice, etc.
Our Company may provide information or advice to users, etc., as appropriate, but shall not bear any responsibility for these. Moreover, there is no guarantee for the accuracy or usefulness of such advice or information.No Warranty Regarding Computer Viruses, etc.
Our Company does not guarantee that the content related to this Service does not contain harmful elements such as computer viruses. Our Company shall not assume any responsibility for damages arising from the presence of harmful elements such as computer viruses in the content related to this Service.Disclaimer Regarding Devices, etc.
Our Company shall not assume any responsibility for damages incurred by users or third parties using devices, communication lines, software, etc., via our Service.Disclaimer Regarding Communication Failures, etc.
Our Company shall not be liable for access denial, failures, errors, bugs occurring in user's computers, and equipment, system, communication line failures related to this Service.Disclaimer Regarding Salesforce Environment
Our Company shall not assume any responsibility for influences caused by settings or implementations done in the Salesforce environment using this Service. Before carrying out settings or implementations on the Salesforce environment, users shall conduct sufficient testing and obtain backups at their own responsibility.Disclaimer on AI-generated Content
Our Company does not guarantee the accuracy, completeness, or usefulness of content generated by the AI functionality of this Service. Our Company shall not assume any responsibility for damages arising from using content generated by the AI functionality.
Article 16 Compensation for Damages
User's Responsibility and Disclaimer of Our Company
If the user violates actions against these Terms, whether intentional or negligent, the user shall bear full responsibility, including liability for damages to other users and third parties caused by such violations. If our Company suffers damages due to actions violating these Terms by the user, the user shall compensate for such damages.Our Company's Liability for Damages
Our Company shall not bear any responsibility for compensation regarding damages suffered by the user due to service provision suspension, termination, or change, cancellation of user registration, deletion, or loss of content, data loss as a result of using this Service and equipment failures, or other damages related to this Service.
Furthermore, in the case that our Company holds liability for compensation to the user due to the application of consumer contract law or other reasons negating the provisions exempting our Company's liability for damages, if there is intent or gross negligence on our Company's part, such exemption provisions will not apply. In cases of ordinary negligence on our Company's part, our Company's liability shall be limited to direct and ordinary damages actually incurred by the user within one month before damage occurrence, and capped by the accumulated total amount of fees actually received from the user as service consideration.
Article 17 Exclusion of Anti-social Forces
Representation and Warranty
Users and our Company represent and warrant that they neither currently belong to any anti-social forces nor engage in any of the following actions. They also guarantee compliance in the future.
(1) Having a relationship recognized as effectively controlling management by anti-social forces
(2) Having a relationship recognized as effectively participating in management by anti-social forces
(3) Having a relationship recognized as unduly using anti-social forces to seek illicit benefits or cause damage to third parties
(4) Having a relationship recognized as providing funding or convenience to anti-social forces
(5) Officers or persons substantially involved in management having socially condemnable relationships with anti-social forces
Commitments
Users and our Company shall not, either by themselves or through third parties, engage in any of the following activities:
(1) Violent demands
(2) Unreasonable demands beyond legal liability
(3) Acts of making threats or using violence regarding transactions
(4) Spreading rumors, using deceptive means, or using force to damage the other party's credibility or disrupt the other party's business
(5) Other acts similar to the previous items
Contract Cancellation
If a user or our Company falls under any of the items in the first paragraph, engages in any of the actions in the previous paragraph, or makes false statements regarding the representation and warranty based on the provisions of the first paragraph, each party may cancel this contract without any notice regardless of whether the other party is at fault.Indemnification from Compensation for Damages
Users and our Company confirm and agree that the other party shall not be indemnified for damages incurred as a result of the contractual cancellation in the preceding paragraph.
Article 18 Support
Provision of Support
Our Company shall provide support for inquiries from users regarding this Service via email or inquiry form during our business hours.Scope of Support
The specific content and scope of support will be separately defined by our Company. The following matters are outside the scope of support:Problems arising from the user's devices, software, or communication environment
Settings or operation methods of the Salesforce environment itself
Issues related to third-party services
Problems related to usage in violation of these Terms
Disclaimer of Support
Our Company does not guarantee that issues will be resolved through the provision of support, and shall not bear any responsibility for damages arising from the provision or non-provision of support.
Article 19 General Provisions
Notifications
Notifications and communications from our Company to users regarding this Service shall be carried out via posting at appropriate locations on the website or application operated by our Company, or by any method deemed appropriate by our Company. If a need for individual user notification arises, our Company may notify or communicate via electronic mail to the email address in the user's information. Our Company shall not be liable for any damages arising from non-delivery or delays in notifications or communications from our Company.
Should a need arise for users to contact or inquire from our Company, they shall use the inquiry form or email available through this Service.
Our Company reserves the right to verify user identity via methods determined by our Company when receiving a contact or inquiry. Furthermore, the method of response to inquiries shall be at the discretion of our Company, and users cannot decide on the method of response.Prohibition of Assignment
Users shall not transfer, assign, set a pledge, lend, or otherwise dispose of their contractual position or rights and obligations arising from this Agreement to third parties without prior written consent from our Company.Business Transfer
Should our Company transfer the business related to this Service to a third party (including in cases of mergers, business transfers, company splits, and all others where this Service is transferred), our Company may transfer the contractual position, rights and obligations under this Agreement, and the information registered at the time of user registration and other information to the transferee. Users shall hereby give prior consent to such transfer.Severability
Even if any provision or part of these Terms is judged invalid under the consumer contract law or other laws, the remaining provisions and the parts of the invalidated provision considered legally, economically equivalent shall remain valid. The invalid provisions shall be modified to the extent necessary to make them valid and shall be interpreted to ensure the legal and economic effect equivalent to that of the invalidated provisions maximally.Matters Not Provided for, etc.
In cases where matters are not provided for in these Terms, or doubts arise regarding the interpretation of these Terms, users shall follow the stipulations by our Company. If this does not resolve the issue, both our Company and the users shall promptly resolve the matter through consultation in good faith.Language
These Terms are implemented in Japanese as the official text. Even if translations into English or any other language for reference are created, only the Japanese text shall have contractual effect, and translated versions shall have no effect.Governing Law and Jurisdiction
These Terms shall be interpreted under Japanese law, and any dispute arising between users and our Company shall be subject to the exclusive jurisdiction of the Yokohama Summary Court or the Yokohama District Court, depending on the case, as the court of first instance.
Appendix
Established: November 1, 2025
Enforced: November 1, 2025
