Blaze Terms of Service

This English version is provided for reference. The authoritative version of these Terms is the Japanese original, and pursuant to Article 19, Section 6 (Language) the Japanese text alone shall have contractual force.

These terms of service (these "Terms") set out the conditions for use of "Blaze" (the "Service") provided by Igness, Inc. (the "Company").

Article 1. Scope of the Service and the Company's Role

Section 1. Scope of the Service

The Service is an AI execution platform that supports the work of Salesforce administrators, assisting configuration and implementation work in Salesforce (field creation, page layout editing, flow creation, report creation, and so on) with the aid of AI.

Section 2. Form of Provision

The Service is provided as a desktop application.

Section 3. Responsibility for Configuration and Implementation

Configuration and implementation work carried out by a User (as defined below) in the Salesforce environment through the Service is performed by the User, at the User's own responsibility.

Section 4. The Company's Role

The Company does not itself perform, nor accept entrusted performance of, configuration or implementation work in the User's Salesforce environment.

Section 5. Reference to These Terms

The content of the Service is as set out in these Terms.

Article 2. Definitions

Section 1. Definitions

In these Terms, the following terms have the following meanings, except where separately defined or where the context otherwise requires.

• (1) "Terms": these Terms of Service, all of which together constitute these Terms.
• (2) "Agreement": the agreement for use of the Service entered into between the Company and a User on the basis of these Terms. The Agreement is formed when the User agrees to these Terms.
• (3) "Privacy Policy": the privacy policy established by the Company (whatever its name).
• (4) "Guide": the detailed rules established by the Company regarding use of the Service.
• (5) "User": a person who agrees to these Terms and uses the Service.
• (6) "Personal Information": "personal information" as defined in the Act on the Protection of Personal Information, including name, postal code, address, date of birth, gender, occupation, telephone number, Account Information (defined in Article 4, Section 1), credit card information, and usage history — together with any information from which a specific individual can be identified (including information that can be readily collated with other information to identify a specific individual).
• (7) "Content": information posted or transmitted by the Company or a User through the Service, or information collected from Users by the Company or Third-Party Providers (defined in Article 11, Section 1).
• (8) "Salesforce Data": data obtained or stored from the Salesforce environment by the User through the Service, and configuration information created or edited in the Salesforce environment through the Service.

Section 2. Application

Unless separately defined or required otherwise by context, the definitions in this Article apply both to these Terms and to the Privacy Policy.

Article 3. Agreement to and Changes to These Terms

Section 1. Agreement and Application

These Terms define the conditions between a User and the Company regarding use of the Service, and apply to all relationships between the User and the Company relating to use of the Service. The User must use the Service in accordance with these Terms after agreeing to them. A User is deemed to have agreed to these Terms by using the Service.

Section 2. Minors

If a User is a minor, the User must obtain general consent from a legal representative such as a person with parental authority before using the Service. The Company may contact the legal representative to confirm that such consent has been obtained.

Section 3. Changes to These Terms

The Company may change these Terms as necessary. Where any of the following applies, the Company may change these Terms from time to time pursuant to Article 548-4 of the Civil Code of Japan. After these Terms are changed, the Agreement is governed by the changed Terms.

• (1) Where the change is in the general interest of Users.
• (2) Where the change is not contrary to the purpose of the Agreement and is reasonable in light of the necessity of the change, the appropriateness of the changed content, and other circumstances relating to the change.

Section 4. Notification of Changes

When making a change, the Company shall designate the effective date of the changed Terms, and at least two weeks before that effective date shall notify Users of the content of the changed Terms and the effective date, display them on the Service, or otherwise publicize them in a manner the Company deems appropriate.

Section 5. Deemed Agreement to Changes

Where, following notice given under the preceding Section, a User uses the Service or fails to cancel within a period specified by the Company, the User is deemed to have agreed to the change.

Article 4. User Registration and Account Information

Section 1. Registration

A User may apply for user registration by providing the Company, in the manner specified by the Company, with certain information such as name, email address, and password ("Account Information"). Applications must be made personally. Applicants must enter accurate and up-to-date Account Information.

Section 2. No Multiple Registrations

A User may not apply for multiple registrations.

Section 3. Refusal of Registration

The Company may refuse a registration where any of the following applies:

• (1) The applicant is in breach of Article 3, Section 2 or of Section 2 of this Article.
• (2) The applicant has previously received a suspension or similar measure from the Company for breach of these Terms.
• (3) The registration content contains information that is inaccurate, out of date, or false.
• (4) The applicant has engaged in, or the Company determines is likely to engage in, acts that obstruct or could obstruct the Company's operations, service provision, or other users' use of the Service.
• (5) The applicant is found to be a member of organized crime ("Anti-Social Forces"), an associate member, a corporate racketeer, or otherwise a member of a group with a similar nature, or has any relationship with Anti-Social Forces in which they are substantially involved in management, have transactional relationships, or the applicant's officers or employees otherwise have a relationship with Anti-Social Forces.
• (6) Any other reason the Company considers inappropriate.

Section 4. Changes to Account Information

Where Account Information changes, the User must promptly update the registration so that Account Information always reflects the User's own accurate and up-to-date information. Where Account Information has changed but not been updated, the Company may treat Account Information as unchanged. Even after a change is reported, transactions and procedures performed before the change may rely on pre-change information.

Section 5. Disclaimer

The Company is not liable for any damages arising from user registration, changes to registration content, or from the Company's refusal to accept a registration.

Section 6. Management of Account Information

The User is responsible for managing their Account Information. The User may not allow a third party to use their Account Information, nor transfer, sell, pledge, lend, rent, or otherwise dispose of it in any form. The User may not allow any person other than the individual identified by the Account Information (including the User's own officers or employees) to use the Account Information (so-called account sharing).

Section 7. Misuse of Account Information

The User is responsible for any damages arising from inadequate management of Account Information, including leakage, misuse, use by third parties, or unauthorized access. Where the Company incurs damage due to misuse of Account Information, the User shall compensate the Company for that damage.

Article 5. Cancellation of User Registration

Section 1. Cancellation and Suspension

The Company (including Third-Party Providers; the same applies below in this Article) may, without prior notice, cancel a user registration, refuse access to all or part of the Service (including Third-Party Services defined in Article 11, Section 1; the same applies below in this Article), suspend use, delete all or part of related Content or information, or take similar measures where any of the following applies (or where the Company determines any of the following applies). The Company is not obligated to explain its reasons.

• (1) Violation of laws or these Terms.
• (2) Fraudulent or wrongful acts.
• (3) The Company determines that Account Information is false.
• (4) Failure to perform procedures required by these Terms or to contact the Company.
• (5) Account Information duplicates an existing registration.
• (6) The registered email address or similar has become unreachable.
• (7) The User is in a state of insolvency, inability to pay, or similar.
• (8) The User has unreasonably caused trouble to other Users or third parties.
• (9) The User's registered financial account has been identified as problematic by the financial institution or otherwise found to have issues.
• (10) Any ground under Article 4, Section 3 applies.
• (11) The User, whether directly or through a third party, has engaged in violent demands, unreasonable demands beyond legal responsibility, threatening behavior, violence, spreading rumors, deception, or using force to harm the Company's reputation or obstruct its business.
• (12) Any other ground the Company considers inappropriate.

Section 2. Identity Verification

The Company may perform identity verification it deems necessary to confirm that none of the items set forth in the preceding Section applies, and may refuse access to or suspend use of all or part of the Service until such verification is complete.

Section 3. Prohibition of Future Use

The Company may prohibit Users to whom measures under this Article have been applied from using or accessing any services the Company provides going forward.

Section 4. Disclaimer

The Company is not liable for damages arising from measures under this Article.

Article 6. User Withdrawal

Section 1. Withdrawal Procedure

A User may apply to withdraw in the manner specified by the Company. Withdrawal takes effect on the contract expiration date from the date the User contracted. Until that expiration date, the User remains liable for fees under the Agreement.

Section 2. Disclaimer

The Company is not liable for damages arising from measures under this Article.

Article 7. Handling of Personal Information

Section 1. Privacy Policy

The Company handles User personal information in accordance with the Privacy Policy in addition to these Terms.

Section 2. Consent to the Privacy Policy

Before using the Service, the User must review and agree to the Privacy Policy within the Service, and use the Service based on that agreement.

Section 3. Disclaimer

The Company is not liable for damages to the User from entrusting or providing personal information to third parties based on the Privacy Policy. The User uses the Service with full awareness of this Article.

Article 8. Prohibited Conduct

Section 1. Prohibited Conduct

The Company prohibits the following acts (together, "Prohibited Conduct") by Users and any third party who interacts with the Service. Prohibited Conduct may be added to or amended by the Company, so the User has a duty to check the latest content whenever using the Service.

• (1) Acts that violate laws or these Terms.
• (2) Acts inappropriate in light of the spirit of these Terms.
• (3) Acts that violate the Guide or the Company's AI Policy.
• (4) Acts that obstruct the Company's operation of the Service.
• (5) Impersonating another person (except for lawful agency or other representations permitted by ordinary commercial practice).
• (6) Allowing any person other than the individual identified by the Account Information (including the User's own officers or employees) to use the Account Information (so-called account sharing).
• (7) Using the Service under the user qualification of another User.
• (8) Acts that infringe, or may infringe, the copyrights or other rights of the Company or other Users.
• (9) Acts that infringe the interests of the Company or other Users.
• (10) Acts that have an adverse effect on the physical or mental development of minors.
• (11) Acts contrary to public order and morals.
• (12) Posting or transmitting vulgar or obscene information.
• (13) Posting or transmitting false information.
• (14) Acts that may mislead or confuse other Users.
• (15) Acts that infringe on the privacy of, defame, or cause emotional harm to other Users.
• (16) Transmitting or posting personal information of the User or of other Users outside the procedures established by the Company.
• (17) Acts that cause economic damage to the Company or other Users.
• (18) Acts that cause physical harm to other Users.
• (19) Acts that may cause other Users to feel bothered or uncomfortable.
• (20) Acts that may lead to disputes with other Users.
• (21) Acts that involve or lead to ethnic or racial discrimination.
• (22) Acts the Company determines to be unacceptable from an ethical standpoint.
• (23) Using all or part of any service, content, information, system, feature, or program provided by the Company for commercial purposes outside the Company's services, without prior written permission from the Company.
• (24) Carrying out pyramid-scheme or multi-level marketing solicitations.
• (25) Transmitting computer viruses or otherwise adversely affecting computer hardware, communication lines, software, or their functions.
• (26) Adversely affecting servers or networks connected to the Company's services.
• (27) Unauthorized access to any systems involved in the Company's provision of the Service.
• (28) Accessing the Company's services by methods other than the interfaces provided by the Company.
• (29) Using security holes, errors, or bugs in the Company's website, application, or related systems or software.
• (30) Reverse engineering, disassembling, decoding, modifying, duplicating, or performing secondary use of systems, software, protocols, or similar associated with the Company's website or application.
• (31) Using the Service to make unauthorized changes to a Salesforce environment.
• (32) Using the Service to unlawfully obtain, delete, or alter data in a Salesforce environment.
• (33) Any other acts the Company considers inappropriate.

Section 2. Maintaining the Service's Neutrality

To preserve the Service's neutrality, fairness, and public character, the Company may restrict or suspend use by a User in any of the following cases:

• (1) Use in a manner that could cause a third party to mistakenly believe the Company supports a particular political party, political group, or political position.
• (2) Cases where, due to political or religious conflict, the Company reasonably determines that the Service's credibility, neutrality, or fairness is significantly harmed.
• (3) Any other case the Company reasonably determines inappropriate or harmful to the operation of the Service.

Article 9. Service Fees

Section 1. Fee Structure

The Service is offered as a free trial and a paid service. The free trial allows up to 30 AI queries after user registration. After 30 queries, use of the Service is suspended. Users of the paid service shall pay the designated fees to the Company.

Section 2. Contract Period and Renewal

The contract period of the Agreement is one month or one year from the date of contracting, at the User's selection upon license purchase. If the User does not request cancellation by the day before the expiration date, the Agreement is automatically renewed for another month or year under the same conditions, and the same applies thereafter.

Section 3. Cancellation During the Term

If a User wishes to cancel during the term, the Agreement continues until the end of that contract period, and the User shall pay the fees for that period. No pro-rata refund is available.

Section 4. Payment Method

Payment of fees is by credit card or by bank transfer. In the case of credit card, payment procedures must be completed by the designated date. Users must promptly report any changes to their credit card information to the Company, and must warrant that the information on file with the Company is always up to date. Where payment by the registered credit card is not possible, the Company may suspend service or restrict access until payment is made.

Section 5. Late Payment Interest

Where a User delays payment, the User shall pay late payment interest at an annual rate of 6% to the Company.

Section 6. Refunds

The Company does not refund fees under any circumstances. Where use is impaired due to the User's computer or network environment, or where the User is subject to a use prohibition, fees will not be refunded, and the Company is not liable for any damage arising.

Section 7. Fraudulent Payment

Where fraudulent payment or non-payment of fees is discovered, the Company may cancel the user registration, refuse access, or suspend use, and may claim damages from the User.

Section 8. Disclaimer

The Company is not liable for damages arising from measures under this Article.

Article 10. Connection to the Salesforce Environment

Section 1. Connection Environment

Users configure connection information to the Salesforce environment (including Developer Edition, Sandbox, and production) at their own responsibility. The Company does not limit the type or number of Salesforce environments a User may connect to.

Section 2. Salesforce CLI

The Service uses the Salesforce CLI provided by Salesforce, Inc. Users must comply with the terms of use established by Salesforce when using the Service.

Section 3. Management of Connection Information

Users are responsible for managing their own Salesforce connection information. The User is responsible for any damages arising from inadequate management, including leakage, misuse, use by third parties, or unauthorized access.

Article 11. Third-Party Services

Section 1. Third-Party Providers and Third-Party Services

The Service may include services developed, provided, and maintained by third parties that provide services to the Company ("Third-Party Providers"; those services, "Third-Party Services").

Section 2. Consent to Third-Party Terms

In addition to these Terms, Users must agree to the terms of use and privacy policies for Third-Party Services (together, "Third-Party Terms") and use the Service in accordance with both these Terms and the Third-Party Terms.

Section 3. Deemed Consent

Users are deemed to have agreed to both these Terms and the Third-Party Terms by using the Service.

Section 4. Changes to Third-Party Terms

Third-Party Terms may change from time to time at the discretion of Third-Party Providers, so Users must always check the latest content when using the Service.

Section 5. List of Third-Party Services

Article 12. Suspension, Termination, and Changes to the Service

Section 1. Suspension

The Company (including Third-Party Providers; the same applies below in this Article) may temporarily suspend all or part of the Service (including Third-Party Services; the same applies below in this Article) without prior notice where any of the following applies. The Company is not liable for any resulting damage.

• (1) Where servers, communication lines, or other equipment fail or otherwise prevent provision of the Service.
• (2) Where routine or emergency maintenance, inspection, repair, or change to systems (including servers, communication lines, power, and the buildings housing them) is required.
• (3) Where fires, power failures, or similar prevent provision of the Service.
• (4) Where earthquakes, volcanic eruptions, floods, tsunamis, or other natural disasters prevent provision of the Service.
• (5) Where war, civil disturbance, riots, labor disputes, or other force majeure events prevent provision of the Service.
• (6) Where laws or measures taken under laws prevent provision of the Service.
• (7) Any other case where the Company determines that temporary suspension is required for operational or technical reasons.

Section 2. Termination and Changes

The Company may, at any time and for any reason without prior notice to Users, terminate or change all or part of the Service.

Section 3. Disclaimer

The Company is not liable to Users or third parties for damages arising from suspensions, terminations, or changes under Sections 1 and 2 of this Article.

Article 13. Intellectual Property and Content

Section 1. Ownership of Intellectual Property

Intellectual property and other rights in the Service and all of its constituent elements belong to the Company, Third-Party Providers, or the rightful third parties. Users do not acquire any rights in the Service or its constituent elements, and must not infringe any intellectual property, portrait rights, publicity rights, or similar rights without permission. The grant of use of the Service under these Terms does not constitute a grant of use of the rights of the Company or the rightful third parties.

Section 2. Ownership of Salesforce Data and Configuration

Intellectual property and other rights in configuration in the Salesforce environment created or edited by a User through the Service (including fields, page layouts, flows, reports, and the like) belong to the User or to the rightful third parties. The Company does not assert any intellectual property rights in the User's Salesforce Data or configuration.

Section 3. Grant of Use to the Company

The User grants the Company the right, at no cost, to use data about the use of the Service (such as usage frequency and error occurrence — not including the contents of Salesforce Data) to the extent necessary to provide and improve the Service.

Section 4. Liability for Content

The User posting or transmitting Content, or from whom the Company (including Third-Party Providers; the same applies below from this Section through Section 8 of this Article) collects Content, is solely responsible for that Content. The Company does not verify its content, quality, accuracy, authenticity, legality, recency, usefulness, or the like. The Company does not warrant and assumes no liability regarding the foregoing.

Section 5. Content and Salesforce Data

Users represent and warrant that they have the lawful right to transmit, post, and otherwise use the Content and Salesforce Data they handle (collectively, "Relevant Content"), and that such Relevant Content does not infringe the rights of any third party. The Company is not liable for damages arising from use of Relevant Content by Users or third parties.

Section 6. Backups

The Company has no obligation to back up Content or Salesforce Data. Users must perform any backups at their own cost and responsibility.

Section 7. Modification and Deletion

Where the Company determines that a User has violated these Terms (including Third-Party Terms; the same applies below in this Section) or has acted inappropriately in light of their spirit, or otherwise considers action appropriate, the Company may modify or delete any Content posted by the User without prior notice.

Section 8. Prohibition of AI Training Use

The Company does not use Users' Salesforce Data or Content for AI model training.

Article 14. User Responsibilities and Environment

Section 1. Preparation of Necessary Equipment

The User shall prepare and maintain, at their own cost and responsibility, the computer, software, communication lines, and other communication environment necessary to use the Service. Installation and operation of such equipment, software, and environment are also the User's responsibility. The Company (including Third-Party Providers; the same applies below from this Article through Article 16) does not warrant that the Service (including Third-Party Services; the same applies below from this Article through Article 16) is compatible with any particular equipment, and does not participate in or provide support regarding the preparation, installation, or operation of equipment.

Section 2. Operating Environment

The Service is provided as a desktop application for Windows and macOS. Specific operating environment requirements are defined separately by the Company. The Company does not warrant operation in all environments.

Section 3. Network Intermediaries

The User understands that when using the Service, data may pass through various networks, and that the content of data and signals may be altered depending on the networks and equipment involved. The User uses the Service with this understanding, and the Company is not liable for any such alterations.

Section 4. Completion of Procedures

Submissions, withdrawals, and other procedures performed by the User via the Internet take effect when the relevant data is sent to the Company's servers and reflected in the Company's system.

Section 5. Dispute Resolution

Disputes between a User and a third party arising in connection with the Service (including disputes that arise based on the expectation of future use) shall be resolved by the User at their own cost and responsibility, and the Company is not liable. The Company may, at its discretion, participate in consultations. Disputes are to be resolved between the parties concerned, and where such a dispute causes damage to the Company, the parties shall jointly and severally compensate that damage.

Section 6. Disputes with Third Parties

Where disputes with third parties arise in connection with the Service — including litigation, claims, or demands — the User shall resolve them at their own responsibility and cost. The Company does not participate in such disputes. The User shall jointly and severally compensate the Company for any costs incurred (including attorneys' fees) in responding to such disputes.

Section 7. Cost Allocation

If a dispute arises between the Company and a User, that User agrees to jointly and severally bear any costs (including attorneys' fees) incurred by the Company in connection with the dispute.

Article 15. Disclaimers

Section 1. Content

The Company does not warrant the content, quality, stability, or results of use of the Service.

Section 2. Disclaimer

The Company is not liable for damages caused to Users or third parties by inaccurate, inappropriate, or unclear content, expressions, or conduct in the Service, whether intentional or negligent.

Section 3. Advice

The Company may provide information or advice to Users from time to time, but does not take responsibility for them or warrant their accuracy or usefulness.

Section 4. Viruses

The Company does not warrant that Content related to the Service is free from computer viruses or other harmful material. The Company is not liable for damages caused to Users or third parties by such harmful material.

Section 5. Equipment

The Company is not liable for damages to the User or to third parties caused by the User's equipment, communication lines, software, or similar.

Section 6. Connection Failures

The Company is not liable for inability to access the Service, errors or bugs on the User's computer, or failures of computers, systems, or communication lines related to the Service.

Section 7. Salesforce Environment

The Company is not liable for the effects of configuration or implementation in a Salesforce environment performed using the Service. Before making changes, the User shall conduct sufficient testing and take backups at their own responsibility.

Section 8. AI-Generated Content

The Company does not warrant the accuracy, completeness, or usefulness of content generated by the AI features of the Service, and is not liable for damages arising from the use of such content.

Article 16. Damages

Section 1. User Responsibility and Company Disclaimer

If a User breaches these Terms — whether intentionally or negligently — the User is liable for all damages caused to other Users and third parties by the breach. If the Company is harmed by the User's breach, the User shall compensate the Company.

Section 2. Company's Liability for Damages

The Company is not liable for damages arising from suspension, termination, or change of the Service, cancellation of user registration, deletion or loss of Content, loss of data or equipment failure due to use of the Service, or any other matters related to the Service.

Section 3. Limitation of Liability

Where, by reason of the application of the Consumer Contract Act or other laws, the preceding Section or any other provision disclaiming the Company's liability for damages is inapplicable and the Company is liable for damages to the User, such disclaimer does not apply where the Company has acted intentionally or with gross negligence. Where the Company has acted with ordinary negligence, its liability is limited to the direct and ordinary damages actually suffered by the User, capped at the cumulative total of fees actually received from that User for the Service within the one month preceding the occurrence of the damage.

Article 17. Exclusion of Anti-Social Forces

Section 1. Representations and Warranties

The User and the Company each represent, warrant, and continue to warrant into the future that they are not now, and will not become, Anti-Social Forces, and that none of the following applies:

• (1) Having a relationship in which Anti-Social Forces control management.
• (2) Having a relationship in which Anti-Social Forces are substantively involved in management.
• (3) Having a relationship where Anti-Social Forces are improperly used to seek illicit gain for the party, an affiliated company, or a third party, or to cause harm to a third party.
• (4) Providing funds or benefits to Anti-Social Forces.
• (5) Having a relationship with Anti-Social Forces that should be subject to social criticism, such as through directors or persons substantively involved in management.

Section 2. Covenants

The User and the Company each covenant that they will not, by themselves or through a third party, engage in any of the following:

• (1) Violent demands.
• (2) Unreasonable demands beyond legal responsibility.
• (3) Threatening behavior or violence in connection with the transaction.
• (4) Spreading rumors, using deception, or using force to damage the other party's credit or obstruct its business.
• (5) Any other act equivalent to the above.

Section 3. Termination

If the other party is found to be Anti-Social Forces, to fall under any item of Section 1 of this Article, to engage in any act falling under any item of Section 2 of this Article, or to have made a false declaration regarding the representations and warranties under Section 1 of this Article, the party may terminate the Agreement immediately without any demand, whether or not there is a reason attributable to it.

Section 4. Disclaimer

If termination under the preceding Section results in damage to the User, the other party is not liable to compensate it, and the User acknowledges and accepts this.

Article 18. Support

Section 1. Support

The Company provides support for inquiries about the Service via email or the inquiry form during business hours.

Section 2. Scope of Support

The specific content and scope of support are separately defined by the Company. The following matters are out of scope:

• (1) Problems caused by the User's equipment, software, or communication environment.
• (2) Configuration or operation of the Salesforce environment itself.
• (3) Issues related to Third-Party Services.
• (4) Issues related to use that breaches these Terms.

Section 3. Support Disclaimer

The Company does not warrant that support will resolve any given issue, and is not liable for damages arising from the provision or non-provision of support.

Article 19. General Provisions

Section 1. Notices

Notices and contacts from the Company to Users about the Service may be made by posting in appropriate locations on the Company's website or within the application, or by any other method the Company considers appropriate. Where the Company determines that notice or contact is required for an individual User, the Company may send an email to the email address on file. The Company is not liable for damages arising from undelivered or delayed notices.

When a User needs to notify, contact, or inquire with the Company, the User must use the inquiry form or email provided by the Service.

When such contact is received, the Company may perform identity verification using a method it considers appropriate. The Company may choose the method of reply it considers appropriate, and Users may not dictate the method.

Section 2. No Assignment

Users may not, without the Company's prior written consent, transfer, assign, pledge, lend, or otherwise dispose of their contractual position, rights, or obligations under the Agreement to a third party.

Section 3. Business Transfer

If the Company transfers its Service business to a third party (including through mergers, business transfers, or company splits), the Company may transfer along with that business the User's contractual position, rights and obligations under the Agreement, registration information, and other information. The User consents in advance to such transfers.

Section 4. Severability

If any provision of these Terms or any part thereof is held invalid under the Consumer Contract Act or other laws, the remaining provisions, and the remaining parts of any partially invalidated provision, shall continue in effect. Any invalidated provision or part shall be interpreted, to the maximum extent possible, so as to preserve the intent and the legal and economic effect of the original provision.

Section 5. Matters Not Covered

For matters not covered by these Terms or where interpretation of these Terms is in doubt, Users shall follow what the Company specifies. If this does not resolve the matter, the parties shall promptly discuss and resolve it in good faith.

Section 6. Language

The Japanese text of these Terms is the authoritative version. Even where an English translation is provided for reference, only the Japanese text has contractual effect, and the English translation has no legal force.

Section 7. Governing Law and Jurisdiction

These Terms are interpreted under the laws of Japan. Disputes arising between Users and the Company shall be subject to the Yokohama Summary Court or the Yokohama District Court as the exclusive court of first instance, depending on the nature of the dispute.

Supplementary Provisions

Established: November 1, 2025

Last revised: April 15, 2026

Effective date: April 15, 2026

Revision History

• November 1, 2025: Established and effective.
• April 15, 2026: Revised and effective (structural reorganization — addition of Section numbering, clarification of internal cross-references, and reorganization of certain provisions. No substantive change to the Terms.)