Igness, Inc. (headquarters: Yokohama, Kanagawa; Representative Director and CEO: Takuma Ogura; "Igness"), which drives AI-native transformation for enterprises, today announced that JUNIOR Inc. (headquarters: Shibuya, Tokyo; Representative Director: Yuichiro Kanai; "JUNIOR"), a company primarily offering buy-back services for luxury watches and brand-name bags, has used Salesforce technology and Igness's Igness LAMP to cut valuation work from 1 hour to 5 minutes and resolve the long-standing industry issue of key-person dependency.
Igness is helping JUNIOR extract maximum value from the Salesforce platform more quickly, leveraging Igness LAMP — the AppExchange application that extends LINE Official Account with AI and Salesforce.
At JUNIOR, the "disconnect" between customer interactions on LINE Official Account and customer data managed in Salesforce, together with "key-person dependency" in valuation, had been persistent challenges.
Outcomes
With Igness LAMP, which unites LINE Official Account and Salesforce, JUNIOR achieved seamless customer management tailored to the frontline, as well as AI agent automation of inquiries outside business hours. Beyond that, they built a structure in which even new hires — without relying on senior buyers' intuition — can produce fast and accurate valuations.
By combining the expertise and innovation of Salesforce and Igness, JUNIOR is using the power of their systems to make the organization more sustainable and deliver higher-precision valuations to customers faster.
Comment from JUNIOR
Yuichiro Kanai, Representative Director of JUNIOR Inc., commented:
"Valuation is the most critical part of our business, and much of it relied on the experience and intuition of veteran buyers. With Igness LAMP we can manage LINE customer conversations and Salesforce customer data in one screen, and AI instantly analyzes our own valuation data and market information, dramatically improving our efficiency. AI has massively sped up information gathering and analysis, but the final decision and the conversation with the customer are always handled by a person. With AI and humans working together, we're delivering faster and more accurate valuations — and service that stays grounded in each customer's story."
Comment from Igness
Takuma Ogura, Representative Director and CEO of Igness, Inc., commented:
"Through this project, we've tackled a long-standing challenge in the secondhand goods industry — key-person dependency in valuation — and significantly improved both operational efficiency and customer experience. Igness LAMP was built to integrate LINE, the customer channel closest to everyday life, with Salesforce customer data via AI, to evolve the customer touchpoints of enterprises. As JUNIOR has shown, even highly specialized work can leverage AI and data to convert previously intuition-based judgments into organizational knowledge, enabling anyone to deliver high-quality service. We will continue to advance customer touchpoints and AI-native operations as a member of the Salesforce ecosystem."
Comment from Salesforce
Atsusuke Urano, Executive Officer and Senior Vice President, Alliance Business Unit, Salesforce Japan Co., Ltd., commented:
"As AI advances rapidly change the business environment, many companies want more personalized customer experiences and more automated operations. By combining Salesforce with Igness LAMP, Igness is supporting JUNIOR in responding to change quickly and laying the foundation for future growth. We look forward to seeing even greater value created through their ongoing work."
Product information
Igness LAMP, directly integrated with Salesforce and used by JUNIOR, is currently available on AppExchange.
Salesforce, AppExchange and related marks are trademarks of Salesforce, Inc.
About Igness, Inc.
Igness, Inc. is an AI-native company whose mission is "Creating the future of work with generative AI and CRM." Leveraging deep CRM expertise and generative AI, Igness solves digital challenges facing enterprises and offers products that transform customer and employee experience through AI agents.
About JUNIOR Inc.
"OURO," operated by JUNIOR Inc., is a buy-back service specialized in luxury brand watches. More than simply "buying at the highest price," OURO places importance on "deciding together with the customer" — including whether or not to sell in the first place. With appraisers with over ten years of experience and market knowledge built on direct sales channels in more than 20 countries, OURO explains prices and future outlook carefully. We don't rush or pressure — our mission is to support transactions customers won't regret.
