Switching from another tool
Move your LINE chats
into Salesforce
For teams moving from their current LINE messaging tool.
We'll guide you through the migration.
Do these LINE problems sound familiar?
LINE and Salesforce customers aren't linked
You can't tell which Salesforce customer a friend is.
Entering the same data twice
What you hear on LINE gets retyped into Salesforce.
Replies slip through
No one knows who answers which inquiry.
Accounts are scattered
Each campus or store's official account is checked separately.
Broadcast results are unclear
You can't see whether a broadcast led to bookings or sign-ups.
AI can't do it all
There's no plan for handing conversations AI can't finish to a person.
After switching to LAMP
Marketing
Can't track results after a broadcast
→
Broadcast to friends picked by a report, and record link clicks and web results per friend
Customer support
Inquiries go unanswered
→
Conversations AI can't finish are flagged, and you reply from the record page
Salesforce admins
Building a LINE data pipeline is hard work
→
Friend records are created for you, ready for Agentforce, flows and Data 360
What you can bring over
| Item | How |
|---|---|
| Existing friends | If your LINE Official Account is verified, import them into Salesforce in one go |
| Rich menus and templates | Rebuild them in LAMP. An AI agent can set them up for you |
| Past chat history | Talk to us when you migrate |
How switching works
STEP 1
Review how you work today
We learn how you use broadcasts, auto-replies and rich menus.
STEP 2
Set up LAMP
Connect on the Free plan and try it out.
STEP 3
Run both side by side
With Webhook forwarding (add-on), LINE notifications keep reaching your current tool while you move.
STEP 4
Switch over
Move broadcasts and replies to LAMP and go live.
FAQ
QCan we run both tools for a while?
Yes. With Webhook forwarding (add-on), LINE notifications reach both LAMP and your current tool.
QCan we bring over existing friends?
If your LINE Official Account is verified, you can import the friends you had before LAMP into Salesforce in one go.
QCan we try it before deciding?
Yes. The Free plan covers one official account and up to 200 messages a month at no cost.
Run your LINE Official Account
inside Salesforce
Salesforce, Agentforce, Data 360 and AgentExchange are trademarks of Salesforce, Inc. LINE is a trademark or registered trademark of LY Corporation.