All Igness LAMP features
LAMP connects everything from friend adds to conversations, broadcasts and measurement for your LINE Official Account, inside Salesforce. Every interaction stays on the friend record, ready for Agentforce and your everyday screens.
LINE
a QR code or URL
by message
from a link
Salesforce
per campaign
on work screens
flagged chats
with a report
in reports
Agentforce and Data 360 (formerly Data Cloud) integration
Answers with Agentforce
Agents built in Agentforce Builder answer inquiries on LINE. The agent searches, creates and updates Salesforce records and runs flows.
Learn moreSuggests replies with AI
AI suggests a reply based on the conversation so far. Your team checks it, edits it and sends it.
Learn moreBring conversations into Data 360
Conversations are brought into Data 360 linked to friends, auto-replies and broadcasts. Build segments from LINE conversations, and let Agentforce refer to each customer's recent conversations. Data 360 integration is an add-on available on request.
Learn moreCollect friends
Friend sources
Issue add-friend URLs and QR codes for each campaign and record where every friend came from. Greetings can change by source.
Rich menus
Draw areas on an image and set what each one does. See how each area performs.
Connect to Salesforce
Lead and contact linking
Connect friends with leads and contacts so you can see one from the other.
Case integration
Open a case from a Contact us button on LINE and reply from the case page.
Record linking
Link every message to a record such as an opportunity or case. AI decides for messages that don't quote anything.
Forms
Save forms answered on LINE as records such as leads and cases.
Webhook forwarding
Forward notifications from LINE to other systems too (add-on).
Respond
Agentforce integration
Agents built in Agentforce Builder answer inquiries on LINE.
1:1 messaging
Reply from Salesforce screens. Conversations the AI can't finish are flagged for your team.
AI reply suggestions
AI suggests a reply based on the conversation so far.
Deliver
Segmented broadcasts
Send to friends selected by a Salesforce report, at the date and time you choose.
Templates
Send nine message types, including cards, questions and coupons, with values merged in.
Flex Messages
Stack images, text and buttons to build Flex Messages without writing JSON.
Send from Flow
Send LINE messages from Flow, for example when a Salesforce field changes.
Measure
Link tracking
Links you send become tracking links for each friend, and every tap is recorded.
Conversion tracking
Record results on the web pages you link to, friend by friend.
Data 360 integration
Bring LINE conversations into Data 360 for segments and Agentforce.
Setup and operations
Run your LINE Official Account
inside Salesforce
Salesforce, Agentforce, Data 360 and AgentExchange are trademarks of Salesforce, Inc. LINE is a trademark or registered trademark of LY Corporation.