Bring conversations
into Data 360
Conversations are brought into Data 360 linked to friends, auto-replies and broadcasts. Segments and Agentforce can use each customer's recent conversations.
Build segments
from LINE conversations
Build segments such as “messaged on LINE in the last 30 days” or “clicked a specific broadcast.”
Agentforce reads
recent conversations
Agentforce and flows can look up a customer's recent LINE conversations, so answers build on what was said before.
See it alongside
other channels
Combine it with web, email and other channel data to analyze each customer's journey as one.
Each conversation links
to the right record
1:1 chats link to the friend, group chats to the group and its members, auto-replies and broadcasts to themselves, and messages linked to records to those cases or opportunities. Data 360 integration is an add-on available on request. Data 360 credits are used based on the number of conversations brought in.
Run your LINE Official Account
inside Salesforce
Salesforce, Agentforce, Data 360 and AgentExchange are trademarks of Salesforce, Inc. LINE is a trademark or registered trademark of LY Corporation.