Open a case
from a button
When a friend taps the Contact us button on LINE, a case opens for them automatically. Reply on LINE from the case page, and the conversation stays on the case.
No duplicate cases
while one is open
Tapping the button again while a case is open doesn't create another one. When the case is closed, it's released from the friend, and the next tap opens a new case.
Link incoming messages
to the case too
Messages sent from the case page are linked to that case. You can also build a flow that links a friend's incoming messages to their open case.
Let an AI agent
build the setup
An AI agent can build the fields, flows and intake template that open cases, using lamp-case-support, a skill Igness publishes. It confirms details such as the case owner and subject before changing your org.
Run your LINE Official Account
inside Salesforce
Salesforce, Agentforce, Data 360 and AgentExchange are trademarks of Salesforce, Inc. LINE is a trademark or registered trademark of LY Corporation.